Privacy Policy

This is the privacy statement of Shang Gu Industrial Co., Ltd. In this document, "we", "our", or "us" refer to Shang Gu Industrial Co., Ltd

The statement outlined below establishes the boundaries of what we processes and what you, as our customer and the data subject ("users"), are entitled to. This Privacy Statement applies when you use our features and services ("services"). (Additionally, we have a Cookie Policy for use of our website.)

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

We complies with the EU General Data Protection Regulation (GDPR).

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

1、Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed. If you have any questions about this privacy statement, including any requests to exercise your legal rights, please contact our DPO, at sales@sungarten.com.

2、Your Personal Data

Personal data refers to identifying information that relates to an individual. Identification can be by the data alone or in conjunction with any other data in the data controller's possession or likely to come into such possession. We collects information only to provide you with services that you opted into. In order to provide you with our products or services, including responding to your inquiries, we may ask for your personal information. If you choose not to provide the requested information, we may be unable to deliver the desired services. Examples of data we collect and store include:

• Your e-mail address, which is used as identification for our services and as the primary communication method.
• Your name, address, phone number, and additional contact information are used to device shipping, and billing verification services.
• Your payment method which is used for payment transactions for a service or product.
• Your IP address and unique device identifiers are used for fraud prevention, security purposes, for warranty registration, support services, and for transactions.
• Other information that you provide to us through digital or physical means may be stored on a case-by-case basis depending on the reason it was provided.

3、Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences. We do not collect any special personal information about you. We may collect special personal information about you if there is a lawful basis on which to do so.

4、If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

5、Lawful Bases and Other Usage

We only collects and processes personal data for which you give consent when it is necessary for the performance of a contract with you to provide a specific service, or in certain "legitimate interests" cases, that do not outweigh your rights and freedoms.

Situations necessitating such actions may include to protect you, us, or others from security threats, to comply with laws we are subjected to, and to perform auditing.

We may share your information with third parties only with your consent or for performance of contract. We do not share your personal information with third parties for the purpose of direct marketing.

6、Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at sales@sungarten.com. However, if you do so, you may not be able to use our website or our services further.

7、Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. This may include your personal information.

8、Embed videos

We place YouTube and Facebook embedded plugins on our official website. If you use your personal account to log in to YouTube or Facebook while visiting our website, YouTube or Facebook will synchronize your browsing behavior directly to your personal account. If you would want to deny such data transfer, please log out from YouTube or Facebook before visiting our official website.

For YouTube and Facebook's purpose of data collection, and the scope, processing, use, rights and settings thereof, to protect your privacy, please follow YouTube and Facebook's privacy policy.

9、Information relating to your method of payment

Data we collect

To make a purchase, we will collect information you provide, including your name, billing address, phone number, IP address, client user-agent, VAT, and payment method to process the transaction.

How we use your data:

We use third party processors to securely handle your payment method and to calculate and report taxes. We only uses information we collect from the payment process to complete transactions, generate receipts, report taxes, and for financial and legal auditing purposes. We do not share or use this information for any other purpose.

How we store your data:

Your purchase history, even if refunded or cancelled, will be stored for a minimum of four years per legal requirements imposed on we and its subsidiaries. We will retain this history, including your billing information, for an indefinite period in the following situations. If the order contains a perpetual license, a license renewal, a physical item, extended support, or is needed for financial or legal purposes. Our payment processors and tax reporting providers may additionally be subjected to other legal obligations.

We generates a receipt that is made available on your Account for each Transaction.

By deleting your account, you will be forfeiting all purchased licenses. We will remove your transaction history after the minimum storage period based on our legal obligations.

10、Job application and employment

If you send us information in connection with a job application, we may keep it for up to [three years] in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for [six years] before destroying or deleting it.

11、Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our [business / organization].We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

12、Complaining

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint directly with us at sales@sungarten.com, we shall investigate your complaint.

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

13、Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways:

• to track how you use our website
• to record whether you have seen specific messages we display on our website
• to keep you signed in our site
• to record your answers to surveys and questionnaires on our site while you complete them

14、Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

15、Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

16、Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this statement), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

17、Data may be processed outside the European Union

As we are an entity located in Taiwan, our websites are hosted in Taiwan. Any personal data you submit through this website is directly collected and processed by us in Taiwan, and you hereby consent to the transfer of your personal data outside the EU. And you agree that your personal data may be transferred across national borders. We endeavor to comply with the applicable EU data protection laws as regards such direct collection and further processing of personal data originating from the EU.

18、Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

19、Access to your personal information

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

20、Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

21、Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

22、Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.

23、Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

24、Contact Information

If you have any questions or concerns about this privacy statement please contact our DPO, at sales@sungarten.com.

25、Retention for personal data

Except as otherwise mentioned in this privacy statement, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested.
• to comply with applicable law.
• to support a claim or defense in court.

26、Review of this privacy statement

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

We may update this privacy statement from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.